Warranties and Returns
Aussie Bargain Bin generally provide a 12 month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing to see those with extended warranty period. Warranty information for refurbished items is listed at the end of this page.
In the unlikely event your item arrives damaged or faulty, you are required to notify us within 10 working days of receipt. In addition to a detailed description, we will ask you to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Refunds take up to 3 working days to process on average, and we will notify you once the refund has been processed; however, please allow additional time in case of unforseen circumstances and an additional 5 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. Please continue reading for our Returns Policy, which details further information on our process and guidelines.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In the event that:
1. You change your mind
We are not required to provide a refund or replacement; however, we will consider all requests on their own merit but all change of mind refunds will be in the form of store credit. Please contact our customer services team by clicking HERE for further information and assistance. We reserve the right to charge a restocking fee and return postage costs if your change of mind reason is not compelling.
2. The item doesn’t match the description
We work hard to present the products on our websites as accurately as possible. As much as we try to avoid it, on some occasions the information on our websites may contain inaccuracies. If the item is so different from the description that you would not have bought it, you are entitled to a refund.
Please contact our customer service team HERE to arrange a refund, including the cost of postage for returning the item.
3. The item has a minor fault
If the item has a minor fault, please contact our customer service team who will request evidence of the minor fault and upon receipt of that, will offer you either:
1. A partial refund without the need to return the item, or;
2. The option to return the item for a replacement or refund including the cost of postage for returning the item.
4. The item has a major fault
If the item has a major fault in accordance with the Australian consumer law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability).
Please contact our customer service team by clicking HERE, to arrange a repair, replacement or refund including the cost of postage for returning the item.
If you would like us to replace or provide a refund for an item and we find that:
• the item has been lost, destroyed or disposed of by you; or
• the item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you; or
• the item has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging the item; or
• the period of time since supply and circumstances are such that we are permitted by the Australian consumer law to decline to provide a refund or replacement,
Then we may, at our discretion, decide not to replace or refund you for the item and/or we may require you to pay all reasonable postage costs. To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses that you incur as a result.
20 December 2016
REFURBISHED ITEMS WARRANTY TERMS AND CONDITIONS
(NOTE: We understand that these conditions are a little strict; however, these are the conditions set out by our wholesale provider, so we need to list them – when you contact us, we will endeavour to do our best to ensure you are completely happy with the outcome).
Aussie Bargain Bin maintains a guarantee that refurbished products will, with normal use and service, be free from faulty parts, manufacture of workmanship during the Warranty Period.
The Warranty Period for all refurbished items is 3 months from the date of purchase. These items include;
(A) Refurbished Mobile Phones
(B) All Refurbished Computers, Tablets, Readers and iPads
(C) All other Refurbished Products and their standard accessories
This Warranty is valid only for Products that are purchased from Aussie Bargain Bin (ABN: 60310738461) and by customers within Australia and New Zealand.
Customers must provide their original proof of purchase, which demonstrates compliance with the above conditions to receive and services under this warranty (as indicated by confirmation during checkout).
Aussie Bargain Bin will provide a repair, replacement or refund on any item that has been claimed as defective if the claim was initiated within two weeks of the item being received by the customer.
For any claim made two weeks or more after the customer has received the item, a repair will be arranged or, if unrepairable, a replacement will be offered. A refund will not usually be granted after this initial two week period; however, Aussie Bargain Bin maintain decisionary discretion where this is concerned. Please Note: If an item is to be returned after 2 weeks, the amount refunded will be at the current buy back value of the refurbished item which is at Aussie Bargain Bin’s discretion depending on the condition of the item.
This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period. The warranty does not apply where damage is caused by other factors, including without limitation:
(a) Normal wear and tear;
(b) Abuse, mishandling, accident or failure to follow operating instructions;
(c) Leaking batteries, exposure to liquid, excessive heat or cold, or infiltration of foreign particles;
(d) Servicing or modification (including software modification) of the Product other than by Aussie Bargain Bin, their authorised service agents or, where applicable, another member of the Aussie Bargain Bin Partner or Service Network;
(e) Use of the Product with unsuitable accessories;
(f) Use of the Product with other accessories, attachments, product supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) that do not conform to Aussie Bargain Bin’s specifications; or
(g) Apple iOS or Android Software updates causing hardware faults including but not limited to decreased battery life, system errors or bricked devices due to Jailbreak or alike are not covered under warranty. It is recommended to backup your device before any software update in the unlikely event the device has an irrecoverable error to avoid loss of data.
This warranty does not cover:
(a) The replacement of any consumables
(b) Software related issues, viruses, or other externally downloaded software;
(c) Software included with hardware;
(d) Repair or replacement of any Product damaged during transit to or from Aussie Bargain Bin; or
(e) Any loss or consequential damage (hardware or software) incurred while the Product is being repaired. It is recommended that the customer does a full back up of all software on their device as we will not be held responsible if data goes missing during a repair.
(f) The Consumer will be notified about any parts or labour charges not covered by this limited warranty. The Consumer shall be responsible for expenses related to reinstallation of the Product
(g) Repaired Product will be warranted for thirty (30) days from the date of repair. Should the product not be repaired, we reserve the right to send it to a 2nd repair centre before providing another option, ie: provide the same or better condition item replacement.
(h) The Product, if it has been subject to: abnormal use, abnormal condition, improper storage, exposure to moisture or dampness, exposure to excessive temperature or other such environmental conditions, unauthorised modifications, unauthorised connections, unauthorised repair including but not limited to use of unauthorised spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation, Acts of God, spill of foods or liquids, maladjustment of customer controls or other acts which are beyond of reasonable control of Aussie Bargain Bin, including deficiencies in consumable parts such as fuses and breakage or damage to antennas, unless caused directly by defects in materials or workmanship, and normal wear and tear of the Product which can relate to items being mishandled or excessive force used when using the touch screen or buttons on the device.
(i) If screens or buttons become irresponsive this will not be covered under our limited warranty as this will be deemed a result of the item being dropped (ie. cracked screen) or mishandled with excessive force.
(j). Aussie Bargain Bin Australia is reserved to reject warranty.
While we are responsible for transportation costs when a customer initially purchases an item, the customer is responsible for all transportation, insurance, duties and other similar charges for all returned products and must ensure that the product(s) are properly packaged for shipping. Shipping damages resulting from insufficient packaging will be the customer’s responsibility and not covered under the warranty policy. You must contact the respective carrier directly to initiate claims for said damage.
Aussie Bargain Bin will be responsible for the shipping cost for returning the products back to the customer (in-warranty service products only). Unless requested, the shipping method will be Australia Post Express, or equivalent.
This warranty is to be read together with any benefits that Aussie Bargain Bin may provide to a consumer under statute.
This clause relates to goods supplied in Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You have rights and benefits under the consumer laws in your jurisdiction. Without detracting from these rights or benefits, Aussie Bargain Bin excludes all liability in respect of the Product for any other loss which is not reasonable foreseeable from a failure of this Product, which may include liability for negligence, loss of tape/card, loss of images, loss of expenditure associated with the Product and loss of enjoyment.
Instructions for making a warranty claim are included in the enclosed materials. If the warranty claim is not accepted:
(a) Aussie Bargain Bin will inform the Customer;
(b) If requested to do so by the Customer, Aussie Bargain Bin will repair the Product provided the usual charges for such repair are paid; and
(c) If applicable, the Customer will be responsible for all costs associated with collection of the Product from Aussie Bargain Bin or if shipping is requested, the shipping cost is paid by customer.
(d) Please ensure to give the adequate fault description on RA form, sufficient foam protection and Original Invoice when returning the faulty items. Items not meeting these requirements will be returned with AU$10.00 charge
Replacement and repair under warranty
We will replace any product that is considered to be “Dead on Arrival” provided that you have returned it to us in original condition within 7 days. Other products will be assessed and repaired. The time we need to complete repairs depends on the availability of components and software. Once the repairs are completed we will email you to let you know that the product is ready to be collected from our service centre or sent back to you.
1 Refunds will be provided only within 14 days of purchase of the item. After this time we will continue to service the product under warranty. If you still want to return the item we can only offer to buy back the phone at the current buyback price.
2 We will only provide a refund if the customer removes all locks (passcode) and iCloud details from the device to ensure we can repair the item. The item must not be IMEI blocked and free from all accounts that are linked to that device.
MAKING A WARRANTY CLAIM – RETURN TO AUSSIE BARGAIN BIN FOR REPAIR
The process for a warranty claim is as follows:
You must inform Aussie Bargain Bin as soon as the warranty claim arises and provide a written description of the fault, forwarded to us by clicking HERE
You must send to Aussie Bargain Bin your original proof of purchase and your written description of the fault (including image samples and any other relevant material); and subject to the applicable consumer laws in your jurisdiction, you must pay for all packing, freight and insurance costs for transit of the Product to Aussie Bargain Bin.
If the warranty claim is accepted Aussie Bargain Bin will, subject to the applicable consumer laws in your jurisdiction, at its cost:
(a) Repair or replace any faulty parts or rectify any faulty workmanship; and
(b) Return the Product to you.
For all Warranty Claims please forward your enquiry to us. CONTACT US