• FAQs

FAQs

Frequently Asked Questions

For comprehensive details on postage or payments, please see our ‘Payments and Shipping‘ section.

If your item is damaged or not functioning, please see our ‘Warranties and Returns‘ section.

For information relating to your online privacy and how we handle your information, please refer to our Privacy Policy and Terms and Conditions.

For assistance with any aspect of your account, ordering, or anything else, contact the Aussie Bargain Bin team via our Contact Us form.

YOUR ACCOUNT

How do I create an account?
You can either create an account as you go through checkout, or click on ‘My Account’, then ‘Log In’ on the dropdown tab at the top of the page, then fill in your details in the ‘Register’ form.

How do I update my account information?
Sign in to your account at the top of the page by clicking on ‘My Account’, then ‘Log In’ on the drop down menu. Once signed in, you can change a variety of details by clicking on the relevant word on the left of your account page. If you have any trouble changing your account details, contact us and we will help you out.

How do I view my account order history?
Sign in to your account and click on ‘Orders’ on the left side of your account page.

Help, I’ve forgotten my password!
No problem, just click the ‘My Account’ tab, then ‘lost-password’ on the tab at the top of any page. Enter your email address and we will send you a link to reset your password.

The site says that I don’t have a username but I’ve placed an order in the past?
You may have created your last order as a guest, so you might need to create a new account. However, if you believe that you have already set up an account, please contact us.

How old do you have to be to create an account at Aussie Bargain Bin?
You don’t have to be a specific age to create an account with us; however a valid credit card or PayPal account will be required to buy goods online and some items might have age restrictions.

Do I need to create an account to order?
No, you can order as a guest; however, creating an account will give you access to your order details online, as well as save your address information for next time.You can also save favourite items and even re-order from your previous invoice!

Where is my tax invoice for my online order?
A tax invoice will be emailed to you with your order confirmation, as well as available when you log in to your account under the ‘orders’ tab. We can also re-send an invoice if you need it, just get in touch with our Customer Support team.

Are my details safe?
Yes. We use up to 256bit RapidSSL, which protects the data transmitted to and from our site

ORDERING

Do you ship to other countries, besides Australia?
No sorry, we only ship to Australia at this time. We reserve the right to ship to other countries in the future.

Are product prices inclusive of GST?
Yes. All displayed product prices have included GST.

How do I place an order?
Click on the ‘Add To Basket’ button on the product page of the items you want.
Once you’ve placed all of the items that you want to buy in your basket, head to the checkout by clicking on the ‘Checkout’ button on the sidebar or the top of the page.
You can use the guest checkout if you don’t have an account
You’ll then be able to finalise your order by entering your payment and delivery details.

What do I do if I’m having trouble placing an online order?
Contact us at any time through our ‘Contact Us’ form or through a ‘Product Enquiry’ button on product pages.

How do I search for products in the store?
Products can be found by using the drop down tabs on the menu at the top of each page, using the dropdown menu in the sidebar, or using keywords in the search boxes, which are at the top of your screen and on the sidebar.

How do I ask a question about a product?
Click on the ‘Product Enquiry’ button within the page of the product you want to enquire about.

Can I still buy a ‘sold out’ item?
Sorry, but if an item has sold out, we don’t offer back ordering yet; however you can click the ‘Notify when back in stock’ button to be emailed when the item is back in stock.

How do I make changes to items in my basket?
Once you have placed something in your basket, it is accessible on the side bar or at the top of each page, as well as from your ‘My Account’ section. You can remove items or change quantities while viewing your basket, or during the checkout process.

How do I know if an item is in stock?
Item stock levels are displayed on each item’s page, under the Short description. When an item is nearly out of stock and you add it to your basket and go through checkout, the item will be held for you for 24 hours, even if you haven’t paid for it yet.

Why was an item removed from my shopping basket?
If an item has become unavailable or there is some sort of issue with a product, it will be removed from your shopping basket. To avoid losing your basket items due to no stock, please proceed through checkout.

Can I have my order gift wrapped?
No, at the moment we’re unable to gift wrap your order, sorry.

Can I send my order as a gift?
Yes. We send your tax invoice to you via email, so do not include it in your order. This means you can send it as a gift and the recipient will be none the wiser about how much you spent on them.

Am I able to add or delete items from my order once I have completed the order?
If you would like to change your order between the time you submitted it and the time it has been sent, please contact us as soon as possible via our ‘Contact Us’ form. We will endeavour to alter your order; however, we generally send them out very quickly after your payment has cleared, so we cannot guarantee that we can change it in time.

Why has my order been cancelled?
We may not have received your payment within a certain time limit or we may not have enough stock to fulfil your order. We will send you an email before we cancel an order, so please check your mail folders or contact us for further information on why your order may have been cancelled.

Can I lay-by items?
Not yet, but we will have lay-by options in the near future. Stay tuned!

Can I raincheck an item?
Unfortunately, we do not offer rainchecks.

SHIPPING

How long will it take for delivery?
Please visit our ‘Payments and Shipping’ section for details on shipping carriers and times.

How do I track my order?
When your purchase is dispatched, you will receive an email with a tracking number. If you have an account with us, you can login to your account and track your order. Visit our ‘Payments and Shipping’ page for information on how to track your order.

What if I don’t receive my order or shipping confirmation?
If you haven’t received a confirmation email within 24 hours of placing your order, contact us through our ‘Contact Us’ form.

Can I pay and pick up from your warehouse?
Unfortunately, our distribution centre is not equipped to handle warehouse pick ups. All payments need to be made through checkout in our website. We reserve the right to offer warehouse pick up in the future.

What happens if I want to change my order, but it has already been sent?
Unfortunately, we cannot change or stop your order once it has been shipped; however, depending upon the circumstances, we may be willing to refund you or change your order once it has been sent back to us. Contact us as soon as you are able to and we will let you know what your options are.

PAYMENTS

What currency is used on this site?
All orders are calculated in Australian Dollars (AUD).

What payment methods are available?
We accept PayPal, as well as MasterCard, American Express and Visa through PayPal Express checkout. We also accept cheque/money order, direct bank transfer and Aussie Bargain Bin e-gift cards.

Can I buy gift cards online?
Yes, you can buy Aussie Bargain Bin e-gift cards by clicking on the ‘Gift Cards’ tab, or by searching for ‘gift card’ in the search box.

How do I use my gift card as payment?
Add your gift card number to the coupon box and your gift card amount will be deducted from your total. You do not need to use the entire balance in one transaction. You can also use a gift card amount that’s less than your total and pay the rest with a different payment method.

How long does it take to confirm payment?
We will only dispatch items when full payment is received. Payments can take up to 2-3 days to process. In some exceptional cases, it could take up to 5 days or more.

What should I do if my credit card has been declined?
If your credit card has been declined, please contact your bank.

Is it safe to enter my credit card details on your site?
Yes, your information and online credit card transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at the URL – ‘https’ the ‘s’ indicates you are in a secure area employing SSL. Your browser may also give you a pop up message that you are about to enter or leave a secure site. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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